Digital transformation driven by process mining
Process mining can be applied to different areas in an organization. Process mining is not just restricted to collection & discovery but to enhance a process and to provide continuous improvements. While there are many paid and open source tools available, the focus of this blog is on how process mining is now a key input for digital transformation
Process bench-marking:
We would have all heard of global companies having multiple variations of the same process in different geos./locations . These process tweeks have been made over time to suit the respective sales/design/manufacturing/marketing/aftermarket … teams. All works well till competitive pressures compel a relook at the KPIs, value chain, process standardization, waste/non value add activities elimination , reduction of manual activities , traceability etc.
Process mining can help to build and compare the process maps at various locations for various activities and thus help to converge on the optimal path, exceptions and risk
Instance consolidation:
For companies trying to do IT Landscape consolidations, process mining can be an invaluable tool. Companies having multiple CRM, ERP, PLM, bespoke applications , wanting to consolidate their applications worry not just about the data consolidation but also about the process variations.
Process mining across Business Units helps to identify the commonalities & differences to the process owners, thus providing insights & driving resolution towards a common process
Robotic Process Automation (RPA):
Any RPA/IPA requires a process to be mature, standardized, repeatable, automatable, capable to be defined with clear rules and with low exceptions
Process mining helps to analyse the event logs to reconstruct and visualize the existing process. It clearly lays down the various activities in a process, the amount of repeatability, economic & KPI impact
The output of a process mining tool can form a compelling story for the management to take corrective actions
Operational Efficiency:
The output of a process mining tool can provide inputs around Strategic focus areas like
Agility/ Points of fiction
Effectivity/ Accuracy
Efficiency
Customer value creation
Operating cost allocation
Operating cost reduction areas
